Lee and Richard,
I’d like to thank you again for a wonderful stay at the Feathers Royal Hotel in Aberaeron during my recent business trip to Wales. I was pleased to learn that the great success of my first visit was able to be repeated on my next trip. For years I have been travelling quite extensively for business, and have stayed at a diverse array of hotels around the world. I can tell you that my experiences at the Feathers Royal have been among the most positive I have ever had anyplace, anywhere. Your hotel ranks among the best of the best in my experiences - large or small hotel, city or country location.
The amenities of your delightful Welsh hotel rival the best I’ve encountered at the largest of the world-class chains. You can tell that great consideration was given to the functional design of each room, with practical elements that a business traveler needs: numerous strategically-located electrical outlets placed at mid-level for easy access, phones with extra-long cords to move around the room, multiple room lamps and ample desk space for suitable working conditions.
In addition, your business services were exemplary. As an example, I misplaced the copy of my hotel bill upon my return home, and called to request a replacement copy. In less than 10 minutes it was provided electronically to me, and it was a weekend evening. Outstanding! Even a major chain hotel couldn’t be so responsive and efficient. During my first visit we used your lovely banquet facility to deliver a two-day professional training class. The audio-visual set-up was perfect, the food superb, and the room ideal for the class. I’ve had no better facility for my classes anywhere else where I’ve presented them around the world in the last 10 yrs.
Great care for design is also evident in the personal elements in the guest rooms, such as exquisite bedding, spacious bath facilities, comfortable table and chairs, and soothing décor. And your gracious, cheerful staff members with their prompt, accommodating spirits are truly fantastic. Whether delivering fresh, hot breakfast to my room each day, encouraging me to sample enticing menu items at dinner, or chatting about local history or current events, they are jewels in the crown of your establishment.
I look forward to future visits to Wales, and to again staying at the Feathers Royal Hotel in Aberaeron. Perhaps next time I will be able to bring my family, who has heard me rave about your hotel twice now!
Warmest regards
Dr. Nadine M. Ritter, Washington DC, USA
Thank you for a very organised day. I hope you have every success for the future.
Mrs J: Mother of the Bride.
Breakfast was great. The bed sizes are nice. Lovely hot and spacious shower. Massive room with space for all the family. We all loved having a big TV. We hope to visit you again in the future.
Mr & Mrs R: London
Brilliant – very attentive and helpful staff. An enjoyable stay. Thank you for taking care of me whilst I was ill. Nothing was too much trouble for your staff. We will definitely return and recommend your hotel. Thanks again!!
Mr & Mrs H: Warwickshire
A very big thank you for making my birthday special.
Mrs H: Ceredigion
Very pleasant, clean and staff friendly. Food lovely. Bedroom very comfortable.
Thank you fro assisting me down the stairs. I will be back soon.
Mrs J: Warwickshire
Lovely comfortable room and beautiful bathroom. Bed extremely comfortable. Very clean. Hotel beautifully refurbished. Food excellent quality. Staff friendly and polite. Just what we needed to recharge our batteries.
Mrs & Miss H: Worcestershire
Wonderful stay. Beautiful room. Great breakfast. The best beds we have ever slept in.
Thank you for a lovely stay, we would love to return. Lovely staff.
Ms L: London
After a long drive here we were given a very warm welcome which has prompted me to fill in this form. The town is stunning and your hotel is lovely. Beautiful room, lovely touches, coffee very well stocked and waffles delicious. Sky TV!!
I hope to return here one day with my family on a leisure break.
Mrs L: Cambridgeshire
We would like to thank the staff for the wonderful reception and service that we have enjoyed during our stay.
We have found our accommodation and food provided to be of an excellent value and hope to enjoy it again. We will have no hesitation in recommending the hotel to friends who may be visiting the area, thanks again.
Mr & Mrs P: Dorset
Thank you so much for a wonderful stay at your hotel. Everything was superb. The room, the food and especially the staff. Could not complain about anything and would not hesitate to recommend to family and friends. Well done!!
Mr & Mrs S: Merseyside
It has been an absolute pleasure to stay here. Every member of staff is so friendly and helpful they make a great team. Great Chef, good food, good menu. A hotel to come back to.
Mrs O: Merseyside
I just wanted to thank you for a lovely stay at your hotel on Friday 11th July. I'm always a little dubious booking somewhere I haven't been before but I have to say it was an excellent choice. The hotel is spotlessly clean, the location is perfect, the food was delicious and your staff are extremely helpful and friendly.
Kind regards,
Mrs F: West Midlands
Firstly may I say how much we enjoyed our stay with you. Everything was more than I imagined. The food was superb and our room was absolutely lovely. I would like to thank Lee for her lovely welcome and the birthday drink and also to all the Staff. We both look forward to seeing you again and hope your Hotel will go from strength to strength. With all our best wishesMr & Mrs D: Neath
Last Sunday we dined in your restaurant, we feel it was the best cavery we have ever had the food beautifully cooked and presented I especially enjoyed the salmon, as I eat very little meat, the staff were friendly and welcoming and the service excellent;. We have recommended you to friends locally, and will certainly be booking again.
Mr & Mrs T: Ceredigion